Symptom:
The salt levels in the brine tank are not changing over extended periods of time.

Solutions:

1. Regeneration is not occurring:

   • Check the last regeneration: When was the last regeneration cycle completed?

   • Assess water usage: Has there been typical water usage? How many gallons remain before the next regeneration is triggered?

2. No water entering the brine tank during the brine cycle:

   • Manual regeneration test: Initiate a manual regeneration by holding the "REGEN" button until the motor activates.

   • Check water flow: Ensure the water is flowing in the correct direction. Confirm water is entering the brine tank during the Fill cycle. Note: The system is set for "PRE-FILL," meaning water should already be present in the brine tank before regeneration begins.

3. Fill cycle not properly programmed on the PC board:

   • Confirm Fill cycle programming: Verify that the Fill cycle is included in the regeneration programming. You can do this by reviewing all cycles during a manual regeneration.

   • Add missing Fill cycle: If the Fill cycle is missing, refer to the programming guide to add it.

4. Brine tank flow restrictor is dirty or clogged:

   • Check the flow restrictor: Inspect the brine line flow restrictor to ensure it is free from obstructions that may be preventing water flow.

Symptom:
The water is not being pulled from the brine tank during the Downflow Brine (DN BRINE) cycle or regeneration.

Solutions:

1. Clogged or Damaged Injector:

   • Check for Suction: During the DN BRINE cycle, verify if there is suction from the brine line. If not, proceed to the next step.

   • Inspect the Injector: Ensure the injector is not damaged and that no debris is blocking the pinhole. You can clean the injector using CLR or Lime-A-Way. If it remains non-functional or damaged after cleaning, replace it.

2. DN BRINE Cycle Programming:

   • Verify DN BRINE Cycle: Ensure that a DN BRINE cycle is included in your regeneration programming. You can check this by reviewing all cycles during a manual regeneration.

   • Add a Fill Cycle: If a Fill cycle is missing from the master programming guide, you should add one.

3. Dirty/Clogged Brine Tank Flow Restrictor:

   • Inspect and Clean the Restrictor: Examine the brine line flow restrictor to ensure it is free of any obstructions that might impede water flow. Clean as necessary.

4. Potential Damage to Stack Assembly and Piston:

   • Check Water Direction and Flow: Ensure water is flowing correctly and that both the injector and flow restrictors are clean.

   • Inspect and Replace Components: If damage is observed in the stack assembly or pistons, or if the water flow remains incorrect, replace the damaged components. Common issues include warped or ripped o-rings; ensure these are inspected and replaced if needed.

Symptoms:

Solutions for Water Flow Issues:

1. Clogged or Damaged Injector:

   • Check for suction: Ensure there is suction from the brine line or elbow during the DN BRINE cycle.

   • Inspect the injector: If there’s no suction, check for obstructions in the pinhole or damage. Clean with CLR or Lime-A-Way. If cleaning doesn't help, replace the injector.

2. Incorrect Cycle Programming on PC Board:

   • Verify all cycles: Ensure all cycles are correctly programmed by running a manual regeneration.

   • Edit cycles if needed: Adjust the programming as necessary using the master programming guide.

3. Brine Tank Flow Restrictor Blockage:

   • Check flow restrictor: Ensure the brine line flow restrictor is free from any blockages that could stop water from flowing.

4. Drain Elbow Flow Restrictor Blockage:

   • Check the drain elbow: Inspect the drain elbow line flow restrictor for blockages that might stop water from flowing.

5. Damaged Stack Assembly or Piston:

   • Inspect assembly and piston: If water isn't flowing correctly, check the stack assembly and piston for damage.

   • Replace parts if necessary: Replace damaged parts such as warped or ripped O-rings.

Possible Causes & Solutions:

1. Low salt in brine tank (Alarm activated):

   • Solution: Press any button to stop the alarm, then add salt to the brine tank.

2. Plugged injector and/or injector screen:

   • Solution: Clean or replace the injector and screen.

3. Drain line plugged or restricted:

   • Solution: Clean the drain line to remove any restrictions.

4. Dirty chlorine generator probes:

   • Solution: Clean or replace the chlorine generator.

5. System drawing in air:

   • Solution: Tighten all fittings in the brine system.

6. System "short brining":

   • Solution: Clean the brine line flow control, check for salt bridging or hardened salt around the brine well, and increase brine refill time.

7. Dirty or damaged chlorine generator:

   • Solution: Clean or replace the chlorine generator.

Solutions for 100 or 1000 Errors:

1. Reset Motor Position:

   • Press NEXT and REGEN simultaneously for 3 seconds to reset the motor.

   • Perform a manual regeneration to ensure no further error codes appear.

2. Check the Motor:

   • Ensure the motor is running and properly connected.

   • Replace the motor if necessary.

3. Inspect Drive Gears:

   • Check the drive gears behind the PC board.

   • Ensure the flash cards on the gears are not scratched or worn out.

   • Place the cleanest gear in the middle of the three gears.

   • Replace any damaged gears.

Solutions:

1. Reset Motor Position:

   • Press NEXT and REGEN simultaneously for 3 seconds.

   • Run a manual regeneration to ensure no error codes return.

2. Replace Battery on PC Board:

   • The battery may be drained if the system has been powered off for an extended time.

3. Replace PC Board:

   • If issues persist, replace the PC board.

How to Replace Piston and Seal Pack Clack WS1 Water Softener:

https://www.youtube.com/watch?v=WIa033n4OQE

EASY IRON Filter FIX:

https://www.youtube.com/watch?v=JWldz8W3xyg

Water Softener Troubleshooting – TOO MUCH WATER in Brine Tank:

https://www.youtube.com/watch?v=ZdA0aI1q22w